“Let me get back to you…”
When I was 22 and in new employee orientation, we were taught something that has stuck with me ever since:
When asked a question by a client to which we didn't know the answer, we were taught to say:
"I'm not sure, let me write that down and get back to you by [fill in the date]."
Right now, it feels like many of us are holding questions that we don't know the answer to:
What is the future of work going to look like?
How do we make sense of the very real human impact of conflict unfolding around the world?
How much news should we consume? How much should we talk about these events as leaders?
These questions don't fit neatly into a notebook.
However, we do have an opportunity to acknowledge that we aren't sure, but that together we will figure it out.
During times of uncertainty, we can get clear on what doesn't change — our values, our north star, the kind of leader we want to be.
We can also show steadiness and certainty in micro-moments:
Having a hard conversation that needs to happen.
Making a decision with incomplete information.
Honestly acknowledging to our team that we don't have all the answers but that we are in it together.
Reminding people that they are appreciated and valued.
By remaining steady, calm, and grounded ourselves even in the midst of uncertainty and unsteadiness around us
What else would you add?
As Sun Tzo said, “In the midst of chaos, there is also opportunity.”
Once again, we have a collective opportunity to lead.
Questions? Please feel free to drop us a note anytime.
